Incoming calls

We can handle any number of requests. Your customers - concrete assistance, you - loyal customers and detailed reporting.
Outgoing calls

From cold calls to calling existing customers, we can sell anything to anyone.
Interaction processing and back office

We communicate with your customers not only by phone, but also through chats and email. We provide back office services related to our core business: reporting, analytics, recruitment.
Integration

Telecontact programmers and analysts will help you see our results and quickly adjust tasks in accordance with business goals. You determine the degree of integration yourself - from detailed reports to CRM development.

Incoming direction

Virtually unlimited scaling with fully controlled (by us) and verifiable (by you) quality:

complex / simple consultations
welcome calls / surveys / customer alerts
receiving and processing claims / orders
cross / up sales / soft-collection
line support / handling situations

Outgoing direction

We are just great at selling your product:

sales cold/warm/hot/cross
accepting and confirming orders / making appointments
subscription renewal / data collection / updating / segmentation / profiling
surveys (NPS) / questionnaires
work with the B2B segment / work with retail outlets
processing requests from the site

Other channels

Our own staff of programmers and technical analysts allows us to implement any degree of integration with your processes, from special reports to writing a CRM system for you. As a result, with us it is possible to implement complex projects using interesting methods:

payment processing
work with instant messengers (WhatsApp, telegram, viber)
automated mailing of messages and e-mail
work with chat bots and feedback form on the client's website
performance evaluation with IVR

Additional destinations

Online Quality Control QMT is useful for the work of all employees involved in the quality control process.
EVA Distance Learning Platform — Helpful for those who are expanding. Remote training platform for contact center managers.
The book "KC Operator" is useful for managers of small inhouse contact centers. It tells you step by step how to hire, how to train, how to supervise and how to fire. Honestly, without hiding, they wrote how to do it, in detail with examples and explanations.
Business seminars are useful for corporate call center managers.
External trainings are useful for those who prefer traditional "warm, lamp" face-to-face trainings for operators, supervisors and managers (there are standard programs, but we also develop individual ones).